Zentrale Formate

Customer Success Manager - Intern FR (m/f)

Berlin, Germany

Company Description
At Watchmaster we are transforming the secondary market for pre-owned watches. We are looking to make fine watches into a tradable and more affordable asset by enabling consumers to sell and buy watches through our marketplace. We actively contribute to increasing the value of pre-owned watches through our in-house certification and refurbishment process, therewith making them a comparable and competing product to new, unworn watches at highly attractive prices. Our team has grown to 60 passionate employees responsible for actively growing our business across 7 geographies.

As Customer Success Intern (m/f) in our after sales department you are responsible for retaining and developing customer relationships. You are the face of the company once a customer has listed or bought a watch from us.

Your Tasks:

  • Successful retention and development of client relationships
  • Customer support in regard to contract management, shipping, payment and any other needs
  • Development and implementation of reportings
  • Function as interface between sales and all other departments within Watchmaster
  • Being part of the entire value chain and work with cross functional teams to improve processes
  • Meeting KPIs (quantitative and qualitative goals)

Your Profile:

  • Smart and driven Bachelor or Master student or recent graduate
  • Previous work experience and a passion for startups is advantageous
  • “Getting things done” attitude; high level of motivation and initiative
  • Eager to learn and open for challenges
  • Feel at ease in highly flexible and fast-paced work environments
  • Great communication skills and the ability to work in a team
  • Very good French (mother tongue or C1/C2) and English skills (C1/C2), further languages are beneficial
  • Availability 3-6 months, mandatory internship

Our Benefits:

  • Possibility to turn your internship into a permanent position
  • Steep learning curve and the opportunity to shape a company in its early stages
  • A inspiring and flourishing workplace in a prime location in the center of Berlin (U Stadtmitte)
  • Flat hierarchies
  • Challenging tasks in one of most exciting eCommerce startups in Europe
  • An attractive and innovative product that truly creates value for our customers
  • Free drinks and fruits, team events, beer o'clock every Friday after 6pm

Have we made you curious?

Make sure to send us your application!

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