SAP BTP Support Consultant

We’re looking for a support consultant to join our Wrocław team. You should understand customer service processes, feel comfortable with technical topics and tools, and ideally have experience as a process consultant or supporter. To effectively support our cloud solutions, it’s essential to be curious, hands-on, and open to learning cloud technologies such as SAP BTP. If that sounds like you, we’d love to hear from you!

Responsibilities and tasks

  • Gaining a functional understanding of applications (including system landscape, process flows and integrations)
  • Deployment & support of cloud solutions developed by proaxia
  • Exploring the issues and diagnosing the problems
  • Regular application monitoring, data analysis and reporting
  • Creating solutions for clients’ needs
  • 2nd and 3rd Level Support for our clients across different countries

    • Your daily routine will include working with our cloud-based customer service solutions integrated with SAP, overcoming obstacles, collaborating with our consulting, solution and development teams, and supporting clients in resolving various incidents.

You will get

  • Opportunity to build unique skills and gain hands-on experience in the SAP ecosystem
  • Challenging and interesting work in an international environment - You will be working with industry experts
  • Learning on the go–no pressure to know everything up front; we’ll help you ramp up
  • Hybrid workplace
  • Development opportunities in a growing company
  • Life insurance & private medical care
  • Possibility to attend dedicated language course
  • MyBenefit cafeteria platform

    Beyond daily tasks, you'll be part of a collaborative team that shares knowledge and tackles challenges together — and of course, you're invited to our team events, office parties, and trips.

Your Profile

  • Business background and not afraid to get hands-on with technical stuff
  • Understanding of service processes (e.g. case management, service orders, field service, spare parts, installed base and equipment management), regardless of the system used
  • Eager to explore and learn new systems and workflows
  • Ability to understand web technologies (e.g. HTTP, Cloud Foundry, REST / ODATA, SAP Fiori / UI5, etc.) and to use tools like Chrome DevTools when needed
  • Open mind and focus on excellent customer service
  • Solid soft skills: open to learning, communicative, proactive, comfortable asking questions, and able to collaborate effectively with consulting, development teams and clients
  • Accuracy and attention to details
  • Fluent in Polish and English, spoken and written
  • Communicative German
  • Knowledge/ experience in IT
  • Willing to cooperate, put business language into technical language & develop solutions with the clients
  • Experience with any of SAP systems is an additional asset:
    · SAP Business Technology Platform (BTP)
    · S/4HANA Service or SAP ECC CS / PM
    · SAP Field Service Management (FSM)
    · SAP Sales & Service Cloud or SAP Cloud for Customer

Did we catch your interest?
We're looking forward to seeing your application.

Please find more information about proaxia at: www.proaxia-consulting.com