For our client in the aerospace industry, we are looking for motivated candidates for the following position in Hamburg-Finkenwerder Germany with immediate effect:
Customer Resolution Specialist (d/f/m) Ref. 10301843
Job description:
- Participate in and contribute to a high performing cross functional Customer Account Support Team and Customer Resolution Services Team
- Responsible and proactive management of the customer specific open order book
- Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
- Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
- Maintenance of customer records
- Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
- Maintenance and development of the customer service quality level
- Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
- Support organisation in securing on-time material delivery to meet customer expectations
- Train and Support our customers in using our e-commerce platforms
- Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
- Participate in periodic functional and cross-functional activities (e.g. projects, meetings etc) as per agreement with the Manag
Personal requirements:
- Proactive, customer oriented attitude and working style for internal stakeholders and customers
- Analytical skills
- Ability and willingness to work in a fast-paced environment
- Superior communication skills and Intercultural understanding
Professional experience:
- Disposition/Material purchasing, Customer Service und Logistics min. over 2 years
IT skills:
- SAP min. deep application knowledge
- Google Workspace
Qualifications:
- Business or Supply chain/logistics min. Bachelor degree
Further skills:
- Shipping or aviation knowledge is an advantage
Language skills:
- English min. fluent
- German is a plus
Our offer:
- Permanent employment contract
- Flexible working hours through a personal flexitime account
- Continuous personal support from your contact person
- Travel allowance (Germany ticket)
- Company pension plan
- Bonus payment through employee referrals
Have we piqued your interest? Do you want to become part of a successful team?
Then apply! Please send us your complete application documents to
application@bishop-gmbh.com
