For our client in the aerospace industry, we are looking for motivated candidates for the following position in Hamburg-Fuhlsbüttel, Germany with immediate effect:

Customer Resolution Specialist (d/m/w) limited until 31.06.2026   Ref. 10329786

job description:

ATTENTION! This JR is limited until January 31, 2026, with an option for extension.

• Participate in and contribute to a high performing cross functional Customer Account Support Team and Customer Resolution Services Team
• Responsible and proactive management of the customer specific open order book
• Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
• Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
• Maintenance of customer records
• Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
• Maintenance and development of the customer service quality level
• Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
• Support organisation in securing on-time material delivery to meet customer expectations
• Train and Support our customers in using our e-commerce platforms
• Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
• Participate in periodic functional and cross-functional activities (e.g. projects, meetings etc) as per agreement with the Manager

personal requirements:

education / studies:

professional experience:

IT:

knowledge:

language skills:

our offer: