Operations Officer (f/m/d)

Médecins Sans Frontières (MSF) is a private, non-governmental, humanitarian organisation that provides medical aid in over 70 countries worldwide. The headquarter of the German section is in Berlin. Here, you will work with approx. 450 employees in various departments every day to support people in need. Our organisational culture is based on diversity, progress, and open and respectful cooperation. We evaluate incoming applications solely on the basis of professional qualifications and consider them regardless of age, gender identity, sexual orientation, disability, religion, or belief system.

BE PART OF THE TEAM

As Operations Officer, you will provide essential operational and process support to MSF missions, ensuring smooth day-to-day functioning while upholding OCA policies. From monitoring critical processes to facilitating in-country coordination and providing in-country support as required, you’ll play a key role in strengthening our humanitarian response.

YOU WILL

As a team member, you will support our projects on site - without actually being there. You will be responsible for the following tasks:

Your main responsibilities are on the regular processes of missions, to monitor, follow up and facilitate that all is in place according to OCA policies.

Provide day-to-day operational support to assigned countries and portfolios, ensuring key mission processes run smoothly and in line with OCA policies
In agreement with Head of Missions (HOM), coach HOMs, Project Coordinators (PC), or Country Management Team members (CMT) on operational processes, standard procedures, and information management, while identifying capacity-building needs
Support the CMTs with field visits, PC coaching, and gap filling (up to 40% time in the field)
Oversee portfolio information management, including the quality, accessibility, and consistency of key mission documents, databases, templates, and filing structures
Monitor the timely development and updating of mission policies, guidelines, agreements, planning documents, and reporting requirements
Coordinate and implement staff briefings and debriefings, maintain records of key discussion points, and liaise with HR on staffing follow-up, vacancies, and international staff overviews
Support operational administration through tasks such as invoice approval, control cycle follow-up, and donor reporting support

Cooperation with other Departments & relevant Stakeholders

Support operational decision-making and the achievement of mission objectives while contributing to cross-departmental work on country policies, project proposals, security and emergency plans, and policy-related administrative, legal, and compliance matters
Engage with other departments in the MSF Berlin office to ensure exchange between other departments and OPS, support control cycle and reporting for OPS in the German office and be responsible for screening of 09:30 OPS updates

Communication and Coordination

Maintain close coordination with portfolio teams and act as a key link between field teams, headquarters, and operational support teams to ensure smooth information flow, collaboration, and follow-up on operational issues across the portfolio

YOU HAVE

The following professional qualifications and personal qualities are important to us:

4 years of relevant professional experience, including international experience with MSF in a country program 
Your Key Competencies: Commitment to MSF Principles, Planning & Organising, Teamwork & Cooperation, Service Orientation, Results & Quality Orientation
English: Can communicate fluently and effectively in complex professional contexts (C1 level)
Knowledge of French is desirable
Proficiency with SharePoint and information management
Proficient use of MS Office or comparable IT application skills
Good knowledge and understanding of Operational Centre’s Standard Operating Procedures

OUR OFFER

Hard facts

From 4.020€ to max. 5.084€ starting salary (for full-time employment) + 13th monthly salary
30 days holiday plus days off on 24. and 31.12.

Life Balance

Flexible working hours and part-time models
Mobile working with presence in our office depending on work requirements incl. technical equipment
Work from another European country for up to 6 weeks a year
Sabbatical