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IPG Photonics is the world's leading manufacturer of high-power fiber lasers and amplifiers used primarily in materials processing and a wide variety of other applications. Our mission is to make fiber laser technology the tool of choice in mass production. As an international company, we have been developing and producing sophisticated high-tech solutions for more than 25 years with over 6,000 employees worldwide.

For the expansion of our Global IT-Support Team in Gliwice, we are looking for a

IT System Administrator (all genders)

YOUR TASKS:               
  • Provide first call resolution and handle tickets for end-users in our European subsidaries
  • Create initial incident definition, register in ticket system and provide first technical support (remotely)
  • Track, monitor and maintain the resolution progress in accordance with ITSM incident management process
  • Inform users about the status of their requests and incident resolution progresses
  • Install / Uninstall and configure software settings on users PCs
  • Connect network printers and shares
  • Basic manage Active Directory users and computers
  • Update our internal knowledge base with internal technical documentation
YOUR PROFILE:   
  • Technical qualification in IT and 1-2 years related experience in a bigger company  
  • Solid knowledge of Microsoft Windows client and server OS (including server network services)
  • Basic knowledge of Microsoft Active Directory, Microsoft SCCM, backup/recovery processes and corresponding tools, ITSM / Microsoft MOF
  • Basic skills in PowerShell or similar
  • Microsoft Certification (e.g. MCTS, MCSA)  and ITIL certification is preferable
  • Ability to work in a team
  • Effective oral and written communications skills in Russian and English
WE OFFER YOU:      
  • An interesting and challenging position in a demanding technical environment
  • Professional training at our European Headquarter in Germany
  • An innovative work environment in an international successful company
  • Excellent opportunities for personal growth and career opportunities in an international environment
  • Great teamwork with highly qualified people in an excellent working atmosphere
  • Attractive compensation package and participation in our discretionary bonus scheme

Please submit your CV and references on our website www.ipgphotonics.com or to IPGL-HR-Europe@ipgphotonics.com.

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