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IPG Photonics is the world's leading manufacturer of high-power fiber lasers and amplifiers used primarily in materials processing and a wide variety of other applications. Our mission is to make fiber laser technology the tool of choice in mass production. As an international company, we have been developing and producing sophisticated high-tech solutions for more than 25 years with over 6,000 employees worldwide.

For the expansion of our Global IT-Support Team in BURBACH, we are looking for a

IT Service Delivery Manager (m/w/d)

YOUR TASKS:
  • Lead and develop a team of technical  experts and ensure to run the daily operations
  • Manage system operations, maintenance and documentation in accordance with compliance requirements
  • Optimize continual service and review incident and problem data for trends and recurrence of issues
  • Control and manage the existing SLA with related KPI´s for service delivery
  • Coordinate and support the implementation of service management and reporting tools
  • Target group oriented communication and information management
YOUR PROFILE:
  • IT related education and minimum of 3 years professional experience in enterprise companies 
  • ITIL expert, idealwise with certification
  • Experience in implementing cross-functional process improvements
  • Solid knowledge of MS Windows client and server OS, MS Active Directory, ITSM / MS MOF and project management
  • Intercultural competence and strong social skills
  • Good communication, collaboration, presentation skills
  • Communications skills in Russian and English
WE OFFER YOU:
  • An interesting and challenging position in a demanding technical environment
  • Professional and extensive training at our European HQ in Germany
  • An innovative work environment in an international successful company
  • Excellent opportunities for personal growth and career opportunities
  • Great teamwork with highly qualified people in an excellent working atmosphere
  • Attractive comensation package and participation in our discretionary bonus scheme.

Please submit your CV and references on our website www.ipgphotonics.com or to bewerbungen@ipgphotonics.com.

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