Senior SAP Consultants for Support / AMES (PL)

For our support team in Wrocław we are looking for Senior SAP Support Consultants. As an SAP Support Consultant, you will be responsible for providing expert support and troubleshooting assistance for SAP applications within our customers organization. We are looking for seniors with deep understanding of Customer Service or standard logistics modules, strong problem-solving skills, and effective communication with key-users and other stakeholders of our international customers.

Responsibilities and tasks

2nd level support for SAP users in various countries (Ticket based)
3rd level support for SAP standard modules, custom adjustments and proaxia products
Detailed problem analysis (debugging, customization) to develop solution proposals
Implementation of small projects and change requests in response to specific customer needs
Data and system administration
Maintaining the customer relationship for support topics
Regular data analysis and reporting on tickets
Fostering the growth of juniors in the team

Our offer

Work in an international environment
Development opportunities - you will work with industry experts from proaxia and SAP team
Knowledge transfer by associates with many years of experience in SAP
8-hour working time model from 7:00 to 18:00 Mon-Fri
Hybrid workplace (Wrocław)
Life insurance and private medical care
Access to the MyBenefit cafeteria platform
Supportive team that focuses on sharing knowledge & solving issues together. We enjoy office parties, local and international integration events and barbecue on the office roof

Your profile

5+ years of experience as SAP Consultant or SAP Supporter
Deep knowledge and experience in 1 of areas below:

• Customer Service processes, CS/PM/FSM know how ⮕
you will support customers in the area of the Field Service Management & FSM connector

• Logistics and SD, MM modules ⮕
your expertise will be crucial for providing support for our various clients
Fluent English & Polish
An open mind focused on excellent customer service
Open to learn new modules and processes, readiness to broaden knowledge and go deep into details within our solutions
High-level communication skills and a team-oriented approach
Experience with MS Office
German would be an asset

Did we catch your interest?
We are looking forward to your application.

Please find more information about proaxia at: www.proaxia-consulting.com