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IPG Photonics is the world's leading manufacturer of high-power fiber lasers and amplifiers used primarily in materials processing and a wide variety of other applications. Our mission is to make fiber laser technology the tool of choice in mass production. As an international company, we have been developing and producing sophisticated high-tech solutions for more than 25 years with over 6,000 employees worldwide.

For the expansion of our Service Team in COVENTRY, IPG Photonics (UK) Ltd are looking for a

Business Administrator

YOUR TASKS:              
  • Receive customer requests and direct telephone enquiries to the correct staff resource
  • Maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory
  • Work with clients to receive accurate account of equipment failures and report to management
  • Responsible for receiving/shipping deliveries including related documentation
  • Stock management of spare parts and re-order levels, together with monthly stocktakes
  • Schedule field service repair calls and co-ordination of field service engineers
  • Maintaining CRM system and documentation of sales and service order processing on MS Navision
  • Assisting with the preparation of business Key Performance Indicators (KPI)
  • Take care of visitors as well as organisation of refreshments and catering
  • Help coordinating and attendance at exhibitions, shows or events
  • Provide other areas of administrative support and assist in the general support of the facility 
YOUR PROFILE:
  • Strong communication skills in spoken and written English
  • Experience in a sales office or administrative workplace
  • Good MS Office skills (Word, Excel)
  • Experience with ERP/CRM systems would be advantageous
  • Ability to work collaboratively and very good organisational skills
  • NVQ Level 3/4 in Business Administration or similar would be advantageous
WE OFFER YOU:    
  • Permanent contract of employment
  • Company pension scheme
  • Life assurance
  • Discretionary bonus scheme
  • An interesting and challenging position in a demanding and technical environment
  • Excellent opportunities for personal development
  • Very good career opportunities in an international environment
  • Great teamwork with highly qualified people

Please submit your written job application, including a cover letter and CV, your key qualifications, job references and earliest possible start date. Please submit your application preferably to our career website or to IPGL-HR-Europe@ipgphotonics.com.

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