Zentrale Formate

Business Development Internship - Customer Success Management - UK

London, UK

Company Description
At Watchmaster we are transforming the secondary market for pre-owned watches. We are looking to make fine watches into a tradable and more affordable asset by enabling consumers to sell and buy watches through our marketplace. We actively contribute to increasing the value of pre-owned watches through our in-house certification and refurbishment process, therewith making them a comparable and competing product to new, unworn watches at highly attractive prices. Our team has grown to 70 passionate employees responsible for actively growing our business across 7 geographies.

As Customer Success Manager - Intern United Kingdom in our after sales department you are responsible for retaining and developing customer relationships. You are the face of the company once a customer has listed or bought a watch from us.

Your Tasks:

  • Successful retention and development of client relationships
  • Customer support in regard to contract management, shipping, payment and any other needs
  • Function as interface between sales and all other departments within Watchmaster
  • Being part of the entire value chain and work with cross functional teams to improve processes
  • Meeting KPIs (quantitative and qualitative goals)
  • Liaising with the Berlin office to ensure that all customer relation decisions and actions are harmonised across sites
  • Undertaking ad hoc administrative projects as required by the Head of customer success
  • Maintaining accurate records of discussions or correspondence with customers.
  • Providing exceptional customer service via professional and timely communications
  • Creating a network of contacts across various disciplines that provide advice on what resources are available both within and outside the organisation

Your Profile:

  • Smart and driven Bachelor or Master student or graduate
  • Previous work experience and a passion for startups is advantageous
  • “Getting things done” attitude; high level of motivation and initiative
  • Eager to learn and open for challenges
  • Naturally non-confrontational when handling or involved in conflict situations and in order to achieve agreed and acceptable standards and timeframes
  • Feel at ease in highly flexible and fast-paced work environments
  • Applies a systematic and logical approach in order to get things right
  • Great communication skills and the ability to work in a team
  • Very good English (mother tongue or C1/C2), further languages are beneficial
  • Availability minimum for 6 months.

Our Benefits:

  • Possibility to turn your internship into a permanent position
  • Steep learning curve and the opportunity to shape a company in its early stages
  • A inspiring and flourishing workplace in a prime location in the center of London
  • Flat hierarchies
  • Challenging tasks in one of most exciting eCommerce startups in Europe
  • An attractive and innovative product that truly creates value for our customers
  • Free drinks and fruits, team events, and all-important Friday beers

Have we made you curious?

Make sure to send us your application!

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