Zentrale Formate

Customer Success Manager UK

London, UK

Company description:
At Watchmaster we are transforming the secondary market for pre-owned watches. We are looking to make fine watches into a tradable and more affordable asset by enabling consumers to sell and buy watches through our marketplace. We actively contribute to increasing the value of pre-owned watches through our in-house certification and refurbishment process, thereby making them comparable and competitive to a brand new watch with a highly attractive price. Our team has grown to 70 passionate employees responsible for actively growing our business across Europe.

As a Customer Success Manager you are the first point of contact for our customers.

Your tasks:

  • You are the first point of contact for our customers: whether by phone, email or chat
  • Your tasks include receiving, recording, prioritising and documenting customer enquiries
  • You provide information and help with enquiries about Watchmaster and our services
  • As an interface, you work closely with many of Watchmaster's departments: Finance, Logistics, Sales and the Watchmaker's Workshop
  • You are responsible for the continuous maintenance and updating of our databases and support the team management

Your profile:

  • You have customer facing experience and relish the opportunity to be 'the face' of an organisation
  • You enjoy dealing with customers and have good communication skills
  • You are a self starter and enjoy being able to work autonomously
  • You are fluent in English, additional languages are a plus

Our benefits:

  • In-house and brand training for ongoing personal development
  • Steep learning curve and the opportunity to shape a company in its early stages
  • Flat hierarchies
  • Challenging tasks in one of most exciting eCommerce startups in Europe
  • An attractive and innovative product that truly creates value for our customers
  • Team events on a regular basis
  • Drinks, fruit, snacks are provided, including all important Friday beers





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